// GTM
Hybrid Pricing
A pricing model combining a seat-based platform fee with usage-based charges for consumption components.
In depth
The 2026 default for AI-forward SaaS: seat fees for the interface and admin, usage fees for AI actions (per conversation, per token, per completed workflow). Balances predictability with value alignment.
Related terms
Seat-Based Pricing
Pricing per named user or active seat. The default SaaS pricing model since 1999.
Usage-Based Pricing
Pricing that scales with a consumption metric (API calls, events, tokens, GB) rather than seats.
Agentforce
Salesforce's platform for building and deploying autonomous AI agents inside the CRM.