// AI
Agent
An AI system that plans, uses tools and takes actions autonomously toward a goal, not just generates text.
In depth
Agents are the 2025–2026 shift: from 'draft me an email' to 'own the outbound for these 50 accounts this week'. Agentforce, Clay's AI agents and 11x's Alice/Jordan are the archetypes. The unresolved question is oversight, how much a human reviews, and when.
Related terms
Agentic SDR
An AI agent that autonomously researches, personalises and sends outbound sequences with human oversight.
Agentforce
Salesforce's platform for building and deploying autonomous AI agents inside the CRM.
Copilot
An AI assistant that suggests, drafts and summarises inside a human workflow, the human stays in the loop.