// RevOps
Two-Factor Authentication
Also known as 2FA · MFA · Multi-Factor Authentication
A login security step requiring a second verification (code, app, key) beyond just a password.
In depth
Most CRMs now enforce 2FA by default for accounts without single sign-on. It's one of the first things flagged in a CRM's built-in security health check, and one of the first things an ISO or SOC 2 auditor will ask about, since a compromised CRM login exposes an entire customer database.
Related terms
SSO
Single Sign-On, letting users log into a CRM using one company-wide identity provider rather than a separate password.
Role-Based Access
Permission levels in a CRM tied to a user's role, controlling what they can view, edit or delete.
CRM Audit
A periodic health check of a CRM's users, permissions, data quality, workflows and reporting.